A General Manager (GM) serves as the leader of a restaurant’s operations, ensuring high-quality service, financial success, and a positive team culture.
(Must have 3-5 years of Restaurant Management Experience)
Core Qualifications
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Leadership & Team Building
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Proven experience in managing, mentoring, and developing diverse teams.
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Ability to foster a positive work culture that promotes teamwork, accountability, and motivation.
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Strong conflict resolution skills to address challenges and maintain a cohesive team environment.
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Community Involvement
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Track record of engaging with local communities to build brand reputation and loyalty.
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Experience collaborating with schools, nonprofits, or local organizations for sponsorships or outreach programs.
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Ability to represent the restaurant at community events, ensuring a positive and professional image.
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Event Planning & Coordination
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Skilled in planning, organizing, and executing events to drive business (e.g., catering, special promotions, community fundraisers).
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Capable of managing logistics, budgets, and vendor relationships for successful events.
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Customer Relationship Management
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Excellent interpersonal skills to build strong relationships with guests and ensure a high-quality dining experience.
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Strong ability to collect and act on guest feedback to improve operations and satisfaction.
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Operational Expertise
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Deep understanding of restaurant operations, including food safety, inventory management, and cost controls.
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Enforcing health and safety regulations.
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Experience in implementing and optimizing processes to improve efficiency and profitability.
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Sales & Marketing
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Ability to develop and execute marketing strategies, including social media campaigns, promotions, and loyalty programs.
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Proven ability to analyze sales trends and adjust tactics to meet financial goals.
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Financial Planning
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Strong budget management and financial forecasting skills.
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Controlling costs, analyzing profit margins, and increasing revenue streams.
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Proficient in tracking key performance indicators (KPIs) and addressing underperforming areas.
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Conflict Management
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Resolving customer complaints diplomatically.
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Handling emergencies, such as staffing shortages or unexpected issues.
Additional Skills & Attributes
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Communication: Clear and effective communicator with staff, guests, and community stakeholders.
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Problem-Solving: Quick and effective decision-making under pressure.
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Adaptability: Ability to navigate dynamic environments and handle unexpected challenges.
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Cultural Competence: Respect for diversity and the ability to cater to varying guest and employee needs.
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Innovation: Creativity in developing
Certifications (Preferred)
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Food Safety and Sanitation Certification (e.g., ServSafe).
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Alcohol Beverage Certification, depending on state/local regulations.